Refund and Returns Policy

Refund & Return Policy

At NexaGlobes LLC, customer satisfaction is our top priority. We stand behind the quality of our products and are committed to providing a smooth and reliable return and refund experience. Please read the following policy carefully to understand your rights and responsibilities when returning products or requesting refunds.

Return Eligibility

To be eligible for a return, your item must meet the following criteria:

  • The item must be unused, unopened, and in the same condition that you received it.
  • It must be returned in the original packaging.
  • The return request must be made within 14 days of receiving the order.

Certain types of goods are non-returnable, including:

  • Perishable items
  • Custom or special orders
  • Clearance or final sale items

How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact us at info@nexaglobesllc.com within 14 days of receiving your order.
  2. Provide your order number, a brief description of the issue, and photos if the product is damaged or incorrect.
  3. Once your return is approved, we will provide instructions and a return shipping address.

Please do not send items back without prior authorization, as unauthorized returns will not be accepted.

Refund Process

Once we receive and inspect your returned item, we will notify you of the status of your refund.

  • Approved refunds will be processed to your original method of payment within 5–7 business days.
  • You will receive an email confirmation once the refund has been issued.
  • Shipping costs are non-refundable unless the return is due to our error (e.g., damaged or incorrect item).

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need to exchange an item, please contact us at info@nexaglobesllc.com with details, and we will guide you through the process.

Return Shipping Costs

  • Customers are responsible for paying return shipping costs unless the return is due to a mistake on our part.
  • We recommend using a trackable shipping service and purchasing shipping insurance for high-value items. NexaGlobes LLC is not responsible for returns lost in transit.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please notify us within 48 hours of delivery. Be sure to include photos of the product and packaging, and we will arrange for a replacement or refund as appropriate.

Need Help?

If you have any questions about our refund and return policy, please contact us:

📧 Email: info@nexaglobesllc.com
📞 Phone: +1 (214) 639-8350
📍 Address: 30 N Gould St #50269, Sheridan, WY 82801, USA