Return & Exchange Policy
At NexaGlobes LLC, your satisfaction is our priority.
We understand that sometimes a purchase just isn’t what you expected. Our return and exchange process is designed to be straightforward, so you can shop with confidence.
✅ Eligibility for Returns & Exchanges
We accept returns and exchanges under the following conditions:
- Items must be returned within 30 days of receiving your order.
- The product must be unused, unworn, and in its original condition (including tags and packaging).
- Defective or damaged items can be returned or exchanged within 30 days of receipt.
❌ Non-Returnable Items
The following items are non-returnable:
- Personalized or custom-made products
- Gift cards
- Clearance or sale items (unless damaged or defective)
📦 How to Return or Exchange
- Request a Return/Exchange:
Contact our customer service team at info@nexaglobesllc.com or +1 (214) 639-8350 to request a return or exchange. Include your Order ID and the item(s) you wish to return or exchange. - Ship the Item(s) Back:
Once your return or exchange is approved, we will provide you with a return shipping label (for U.S. orders).
Please securely pack the item(s) in their original packaging to ensure it is protected during shipping. - Processing Your Return or Exchange:
- Once we receive the returned item, we will inspect it to ensure it meets our return policy requirements.
- For exchanges, we will ship your replacement item as soon as the return is processed.
- Refunds will be issued to your original payment method once the return is approved and processed.
💳 Refunds
- Refunds will be issued to your original payment method once the return is processed.
- Please allow 5–10 business days for your refund to appear on your account, depending on your bank or credit card provider.
🚚 Return Shipping Costs
- U.S. Returns: We will cover the return shipping costs for defective or damaged items. For standard returns, you will be responsible for return shipping fees unless otherwise stated.
- International Returns: You will be responsible for both the return shipping fees and any customs charges that may apply.
🌎 Exchanges and Returns for International Orders
If you’re returning or exchanging an item from outside the United States, please note:
- You will be responsible for return shipping costs and any customs fees.
- Please allow up to 4 weeks for returns and exchanges to process, depending on your location.
❓ Need Assistance?
If you have any questions about our return and exchange policy or need help with your return, our customer service team is here to assist.
📧 Email: info@nexaglobesllc.com
📞 Phone: +1 (214) 639-8350